Six Sigma methodologies have had so much success, mainly because it is data-driven. In other words, the data will give you all the information, and based on that information you will know how to proceed. It is working smart without guessing or using the luck of the draw, so the Analyze Phase of DMAIC deserves […]
Six Sigma plus is a customer-centered approach that results in exemplary performance by business centers, all over the world. With strategy, people and processes as its basis this approach helps in streamlining and organizing various business processes to achieve optimum profitability and customer satisfaction. Six Sigma plus is vital for any organization’s continuous improvement and […]
The human brain is a powerful thing. Often likened to a computer, it processes 400 billion bits of information per second and is always learning. The human capacity for learning is unlike any other species, but it is not a characteristic applicable only to people. Science fiction stories have explored the concept of artificial intelligence […]
Six Sigma is defined by teamwork, which, in turn, influences the success of Six Sigma projects. However, even the most foolproof projects can collapse under their own weight if you aren’t careful. And what factor, more than any other, causes these project failures? The answer: Six Sigma project teams. If your team isn’t up to […]
You might not associate Six Sigma and call centers right away, and we wouldn’t blame you! However, they rely on efficient processes, and high quality control, to maintain optimal results. This makes it the perfect environment to use Six Sigma, maximizing results and upholding quality. Read on and learn how Six Sigma principles can be used to increase call center quality. […]
One of the most useful tools in Six Sigma is Root Cause Analysis (RCA). One of the most effective tools in your RCA Toolkit is the Pareto chart. In today’s practical guide, we look at what a Pareto chart can do for you, as well as how, and when, to create your own Pareto chart […]
Organizations and leaders are great problem solvers. We see a problem and we fix it! Well, sometimes we do, but most of the time, we address the surface issues, stick a band-aid on it and pronounce it resolved. Within a short amount of time, the original problem resurfaces, causing a great deal of grief, just […]
